We often get asked "so how does it all work?"
You've set the date, invited all of your family + friends, chosen the menu, organised your outfit, now let's help you add those finishing details to your special event.
Take a browse through our hire collection and inspiration pages, decide on the item/s you would like to hire and simply send us an email to firstname.lastname@example.org
Just let us know the following details:
+ Your name
+ Event date
+ Delivery + pick up location OR
+ Preferred self collection + drop off dates
+ Contact telephone number
+ Hire items you are interested in
We will email you a confirmation and invoice within 24 hours.
If you are happy to proceed we will require a non refundable booking fee of 25% of the total hire cost to secure the items for your event.
The balance is payable 2 weeks prior to your event date.
+ WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payments via direct bank transfer and Paypal. Please allow enough time for funds to clear into our account if you are using direct bank transfer.
+ IS THERE A MINIMUM HIRE AMOUNT?
No. We are more than happy for you to hire as many or as little items as you require.
+ IS THERE A DELIVERY FEE?
We do not charge a delivery fee for deliveries to Berrima, Bowral, Burradoo, Mittagong, Moss Vale and Sutton Forest.
For other suburbs within the Southern Highlands region there is a flat delivery fee of $50 including gst.
+ CAN I VIEW THE ITEMS IN PERSON? DO YOU HAVE A SHOWROOM?
Yes sure! We are located in Moss Vale. We would be more than happy to arrange a suitable appointment for viewing.
+ AM I ABLE TO CHANGE THE EVENT DATE OR COMPLETELY CANCEL MY BOOKING?
We certainly understand that plans do change and we try to accommodate any date changes if the items are not already booked out on the new date you have selected.
All changes and/or cancellations are required to be in writing via email.
+ WILL THERE BE ANY ADDITIONAL CHARGES IF I NEED TO CHANGE THE THE EVENT DATE OR CANCEL COMPLETELY?
There are no additional charges for date changes.
For cancellations the 25% deposit paid will be forfeited.
+ IS THERE A RENTAL BOND FEE?
No. We do not charge any other fees, other than the hire fee and delivery fee, if out of the free delivery zone.
+ DO YOU OFFER STYLING SERVICES?
At this stage we do not offer styling services.
Our props and accessories are available for hire for a do it yourself event styling solution.
+ WHAT TYPE OF VEHICLE WILL I NEED TO COLLECT THE ITEMS IN?
Depending on the items you have chosen to hire, our props and accessories can be collected in a vehicle as small as a hatchback for smaller props and decorative accents.
Our larger scale props, such as arches and backdrops will require a van, ute or small truck.
We would request that the vehicle be fully enclosed where possible to protect items from wet weather and that soft blankets and protective gear be used to minimise scratching and denting of products.
+ FOR DELIVERED ITEMS WILL YOU ASSEMBLE AND DISASSEMBLE THEM AS WELL?
Yes most definately.
If you'd like us to erect the arches and backdrops so that they are ready to be styled we would be more than happy to do so upon delivery. There is no additional charge for this service.
We'll even disassemble them on the day of recollection.
+ HOW LONG IS THE HIRE PERIOD?
The hire period is usually 3 days. This means you can have the items the day prior to your event to give you time to dress up and set up your props.
The items will need to be collected/returned no later than 4pm the day following your event.
If we've missed anything, or you have any further questions, let us know.
Soiree Southern Highlands 2020